NUMBER OF CHARACTERS LAB DIAMOND

• Earrings: 2-3 weeks
• Statement Rings: 2-3 weeks
• Engagement/Gemstone Rings and Wedding Bands: 4-6 weeks
• Customized Designs: 6-8 weeks

 

 Ready-To-Ship

• Dispatches in 1-3 business days

 

Shipping

• Canada - Canada Post Xpresspost: 1-2 business days to residences in most metropolitan areas. Shipping insurance included.

• US - Canada Post Xpresspost USA: As soon as 2-3 business days to many major urban centres in the USA. Shipping insurance included.

• International - Canada Post Xpresspost International: As soon as 4-7 business days to over 70 countries. Rates available at checkout. Shipping insurance included.

 

**Lucine and Co. is not responsible for duties and taxes incurred for US and International shipments. This is the sole responsibility of the customer.

**Shipping times are estimates only, and may take longer due to unforeseen circumstances out of our control.

We proudly offer a 30-day satisfaction guarantee for our original designs. If for any reason you are unhappy with your order, we retain a 15% restock fee and will reimburse the remainder when you return your item within 30 days of delivery. Item must be returned in original packaging, and must not be damaged or show any visible signs of wear and tear. We are also not responsible for return shipping or import/export fees that are incurred in the process.

We refuse the right to refund orders that don't meet our requirements. Of course, your satisfaction is of utmost importance to us, and we'll gladly make adjustments that are within our means, or offer fair quotes for services at your request. 

Customers limited to 1 exchange within 30 days, with full order value credited towards a new purchase.

For the lifetime of your jewelry, we will gladly offer a variety of services and repairs. So long as you are the sole wearer and purchaser of the jewelry. Regular maintenance services are on us, just pay for insured shipping with tracking when mailing your pieces to us. Insurance on your package will help cover costs in the extremely unlikely case your package is lost during transit.

 

Services Covered For Life

-Inspection

-Cleaning/polishing

-Prong tightening (recommended every 3-6 months)

 

Services Available At A Fee

-Replacement of lost accent stones

-Damaged prongs from wear and tear or accident

-Resizing

-Focal stone replacement (.50 ct diamond equivalent and larger)

-Damaged stones and setting (unless shown upon arrival)

 

Special Instructions:

● Services from companies outside of Lucine + Co will void warranty. Afterall, we know our stones and settings best, and any tampering by alternative shops can make future servicing of your jewelry impossible to do.

● Please note that reason for shipment must state as return for repair or warranty and repair. We do not cover import/export costs, or any extra costs incurred due to incorrect labelling. 

● Please also secure your jewelry with full padding. Do not ship ring unsecured inside any ring box as it will fall out and damage stones during transit.

● Lucine + Co is not responsible for cost of shipping for any and all repairs. Warranty is non-transferable and must be requested by original buyer.